1. Who We Are
Casino PK ("Casino PK," "we," "our," "us") operates the online gaming platform available at casinopk.ws. This Privacy Policy applies to all players and visitors who access Casino PK, create an account, make a deposit, play any game, or interact with any Casino PK service.
Casino PK is the data controller for all personal information collected through this platform. This means Casino PK determines how and why your data is processed. If you have any question about how Casino PK handles your personal data, you can reach us directly at support@casinopk.ws — our team will respond within 24 hours.
Plain English Promise: This Privacy Policy is written for actual Casino PK players in Pakistan — not for lawyers. If any section is unclear, contact Casino PK support and we will explain it to you directly before you decide whether to create or maintain an account.
2. Data We Collect from Casino PK Players
Casino PK collects only what is needed to deliver a secure, PKR-native gaming experience
2.1 Registration Data
When you create a Casino PK account, we collect:
- Full name
- Date of birth (to verify you are aged 18 or over)
- Email address
- Mobile number
- City and province of residence
- Username and password (password is stored in hashed form — Casino PK staff cannot view your password)
2.2 Identity Verification (KYC) Data
Casino PK may request identity verification documents as part of its KYC process. This typically includes a copy of your CNIC (Computerised National Identity Card) and may extend to a photograph, proof of address, or confirmation of payment method ownership. KYC documents are submitted securely and are used exclusively for identity and compliance purposes. They are never used in marketing and are never shared with third parties except as required by law or our licensed compliance obligations.
2.3 Transaction Data
Casino PK records all financial transactions associated with your account: deposits, withdrawals, bonus credits, and bet history. Transaction records include amounts in PKR, timestamps, payment method identifiers (not full card numbers — see Section 10), and transaction reference numbers. This data is retained as required by applicable financial regulations.
2.4 Usage and Device Data
Casino PK automatically collects certain technical data when you access the platform: device type, operating system, browser type, IP address, session duration, pages visited, and game sessions played. This data is used to maintain platform security, optimise performance, and detect fraudulent or unusual activity. It is not used to build advertising profiles or shared with marketing networks.
| Data Type | Collected At | Purpose |
|---|---|---|
| Name, DOB, Email, Phone | Registration | Account Operation |
| CNIC / Address Document | KYC Request | Identity Verification |
| Deposit / Withdrawal Records | Each Transaction | Financial Compliance |
| Bet History | Each Game Session | Dispute Resolution |
| IP Address & Device Info | Each Session | Security & Fraud Prevention |
| Cookie & Session Data | Each Visit | Platform Performance |
3. How Casino PK Uses Your Data
Casino PK processes your personal data for the following purposes — and only these purposes:
- Account management: Creating and maintaining your Casino PK account, processing deposits and withdrawals, crediting bonuses, and maintaining your game history.
- Identity verification: Confirming that you meet Casino PK's eligibility requirements (age 18+, accurate identity) and verifying payment method ownership before processing withdrawals.
- Fraud prevention and security: Detecting duplicate accounts, chargebacks, suspicious betting patterns, and unauthorised access attempts. Casino PK uses device and session data to protect your account from third-party intrusion.
- Platform improvement: Analysing aggregated, anonymised usage patterns to improve Casino PK's game library, payment processing speed, and user interface. Individual player data is not used for this purpose in a way that identifies you personally.
- Legal and regulatory compliance: Maintaining transaction records, responding to regulatory enquiries, and cooperating with Pakistani law enforcement where legally required.
- Customer support: Resolving account issues, withdrawal disputes, game queries, and responsible gaming requests that you initiate through Casino PK support channels.
- Marketing communications (opt-in only): Sending Casino PK promotional emails or SMS notifications about bonuses, new games, and offers — only if you have actively opted in. You can unsubscribe at any time. See Section 11.
No automated decision-making that affects you: Casino PK does not use fully automated systems to make decisions that have significant legal or financial effects on your account without human review. Account suspensions triggered automatically are reviewed by Casino PK's compliance team before any final action is taken.
4. Data We Share — and Who We Share It With
Casino PK keeps your data in Pakistan — shared only when strictly required
Casino PK does not sell, rent, or trade your personal data to any third party for commercial purposes. Data is shared only in the following limited circumstances, and only with the minimum information required:
- Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, the payment provider receives the transaction details required to process the payment. Casino PK does not share data beyond what is operationally required for that transaction.
- Identity verification services: Casino PK may use third-party KYC verification partners to confirm identity document authenticity. These partners operate under strict data processing agreements and cannot use your data for any purpose beyond the specific verification task.
- Legal and regulatory authorities: Casino PK will disclose player data to Pakistani law enforcement or regulatory bodies when legally compelled to do so by a valid order or warrant. Casino PK does not voluntarily share data with government bodies beyond what is legally required.
- Technology infrastructure providers: Casino PK uses third-party cloud and hosting services to operate its platform. These providers access data only to the extent necessary to deliver infrastructure services and operate under data processing agreements that prohibit independent use of player data.
5. Cookies and Tracking Technologies
5.1 What Cookies Casino PK Uses
Casino PK uses a small number of cookies — small text files stored on your device — to make the platform work correctly. Casino PK does not use advertising networks, cross-site tracking pixels, or third-party data brokers. The cookies Casino PK uses fall into three categories:
- Essential cookies: Required for the Casino PK platform to function. These maintain your login session, remember your language preference, and keep your game session active. Without these cookies, Casino PK cannot function correctly. You cannot opt out of essential cookies while using the platform.
- Analytics cookies: Used to understand how players navigate Casino PK — which pages are visited most, where players exit, and how game sessions perform. This data is aggregated and anonymised. Casino PK uses this to improve the platform, not to identify individual players.
- Preference cookies: Store display preferences such as interface language and notification settings between sessions so you do not have to re-set them each time you log in to Casino PK.
5.2 Managing Cookies
You can manage and delete cookies through your browser settings. Deleting essential cookies will log you out of Casino PK and may affect platform functionality. Deleting analytics and preference cookies will not affect your ability to access Casino PK games or make transactions.
6. Data Storage and Security
Casino PK secures player data with the same care it takes in delivering a trusted gaming platform
6.1 How Casino PK Secures Your Data
Casino PK takes data security seriously. The following measures are in place:
- All data transmitted between your device and Casino PK is encrypted using SSL/TLS protocols
- Player account passwords are stored using one-way cryptographic hashing — Casino PK staff cannot read your password
- Database access is restricted to authorised Casino PK personnel operating under documented access control policies
- Casino PK infrastructure is monitored 24/7 for unusual access patterns and potential intrusion attempts
- Player payment data (see Section 10) is handled under PCI DSS-compliant processes through Casino PK's payment partners
- KYC documents are stored in encrypted, access-controlled document management systems
6.2 Data Breach Notification
In the unlikely event of a data breach that poses a risk to Casino PK player data, Casino PK will notify affected players within 72 hours of becoming aware of the breach. Notification will be sent to the email address registered on the affected Casino PK account and will include a description of what data was involved, what Casino PK has done in response, and what steps players can take to protect themselves.
Your account security: Casino PK's technical security is only effective alongside your own account security. Use a unique, strong password for your Casino PK account. Never share your login credentials. Casino PK support will never ask for your password via any channel. If you receive a communication claiming to be from Casino PK and asking for your password, treat it as a phishing attempt and report it to support@casinopk.ws immediately.
7. How Long Casino PK Retains Your Data
Casino PK does not retain player data indefinitely. Retention periods are determined by the type of data and the purpose it was collected for:
- Account data (name, contact details): Retained for the duration of the active Casino PK account relationship. After account closure, retained for a regulatory compliance period before deletion or anonymisation.
- Financial transaction records: Retained for a minimum period as required by applicable financial regulations in Pakistan. Transaction records form part of Casino PK's financial audit trail and are not deleted on request during this mandatory retention period.
- KYC documents: Retained for the duration of the Casino PK account relationship and for the applicable post-closure regulatory retention period. KYC documents are not retained beyond what is legally required.
- Game session and bet history: Retained for as long as the Casino PK account is active and for a post-closure period sufficient for dispute resolution and regulatory review.
- Device and usage data: Retained in identifiable form for a maximum of 24 months from collection. After this period, data is aggregated and anonymised before further retention for platform analytics purposes.
When data reaches the end of its retention period, Casino PK either permanently deletes it or renders it permanently anonymous so that it cannot be linked back to any individual Casino PK player.
8. Your Data Rights as a Casino PK Player
Every Casino PK player has the following rights in relation to their personal data. Submit requests to support@casinopk.ws — Casino PK will respond within 30 calendar days.
9. Children's Privacy
Casino PK is strictly an adults-only platform for players aged 18 and over. Casino PK does not knowingly collect personal data from anyone under the age of 18. If Casino PK discovers that a player is under 18, the account will be closed immediately, all balances will be returned to the funding payment method, and all collected data will be deleted as soon as legally permissible.
If you are aware of a Casino PK account that may be operated by someone under 18, please notify Casino PK support at support@casinopk.ws immediately. Casino PK takes underage gaming prevention seriously and will act on credible reports promptly.
Parents and guardians who are concerned that a minor may have accessed Casino PK can request an investigation by contacting Casino PK support directly. Casino PK cooperates fully with all legitimate underage gaming concern reports.
10. Payment Data Handling
Casino PK does not store complete card numbers, CVV codes, or full mobile wallet credentials on its own systems. When you make a payment via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, the transaction is processed directly by the respective payment provider. Casino PK receives only the information needed to confirm the transaction — a transaction reference, masked payment method identifier, amount in PKR, and timestamp.
Casino PK's payment processing partners operate under their own privacy policies and under PCI DSS (Payment Card Industry Data Security Standard) compliance frameworks where applicable. Casino PK requires all payment partners to maintain appropriate security standards for handling Pakistani player payment data.
What Casino PK sees from your payment: If you deposit Rs 1,000 via Easypaisa, Casino PK's records show: "Rs 1,000 deposit received from Easypaisa account ending XXXX on [date/time] — transaction reference ABC123." Casino PK does not see or store your full Easypaisa account number, PIN, or any other credentials.
11. Marketing Communications
Casino PK sends two types of communications to players:
- Transactional messages (no opt-out required): Deposit confirmations, withdrawal notifications, account security alerts, KYC verification requests, and responsible gaming notifications. These are sent because they are necessary to operate your Casino PK account. You cannot opt out of transactional messages while maintaining an active Casino PK account.
- Promotional messages (opt-in only): Bonus offers, new game announcements, Casino PK promotions, and Refer a Friend reminders. These are sent only if you have actively opted in during registration or in your Casino PK account settings. You can unsubscribe from promotional messages at any time by clicking the unsubscribe link in any promotional email, by adjusting notification settings in your Casino PK account, or by contacting Casino PK support.
Casino PK does not sell your contact details to advertising networks. You will never receive promotional messages purportedly from Casino PK that were not sent from our own communication systems. If you receive unsolicited promotional messages claiming to be from Casino PK, treat them as potential phishing and report to support@casinopk.ws.
12. Changes to This Privacy Policy
Casino PK may update this Privacy Policy from time to time. When we make changes, the updated policy will be published at casinopk.ws/privacy-policy with a revised "Last Updated" date at the top. For material changes — changes that affect how Casino PK uses your data in a significantly different way — Casino PK will notify registered players via email or in-platform notification at least 7 days before the changes take effect, where operationally possible.
Continuing to use Casino PK after a Privacy Policy update constitutes acceptance of the revised policy. If you disagree with any material change, you may close your Casino PK account by contacting support before the effective date of the change. Casino PK will process any remaining balance to your registered payment method before account closure.
Version history: Previous versions of the Casino PK Privacy Policy are available upon request from Casino PK support. If you want to compare the current policy to an earlier version, contact support@casinopk.ws with your request and we will provide the relevant document.
13. Contact Casino PK About Privacy
For any question, request, or complaint related to your personal data and how Casino PK handles it, contact us through the following channels:
Email: support@casinopk.ws
Live Chat: Available 24/7 on the Casino PK website
Subject line for data requests: "Privacy Request – [your registered Casino PK username]"
Response time: Within 24 hours for general queries; within 30 days for formal data subject requests
Casino PK's support team operates in Pakistan and is familiar with the local regulatory context. Privacy-related requests are handled confidentially and are not shared with parties beyond those necessary to process the specific request. If you are dissatisfied with Casino PK's handling of a privacy concern after contacting support, you may escalate by requesting a formal review from Casino PK's compliance team — details are provided upon request from support.